We’re confident you’ll find the MILLS Plan valuable, practical, and thoughtfully designed to support your renovation from the start. But if you're not satisfied, we’re here to help.

Our Guarantee

If you don’t feel your MILLS Plan provides clear, actionable value based on the information you submitted, contact us within 14 days of delivery and we’ll work with you to make it right—whether that means adjustments, clarifications, or a full refund.

What’s Covered:

• You feel the plan doesn’t match your submitted dimensions, style preferences, or scope

• You don’t believe the plan gives you a clear sense of direction for your renovation

• There was a technical or delivery issue

What’s Not Covered:

• Change-of-mind or scope changes after delivery

• Delays due to incomplete or inaccurate information provided

• Subjective dissatisfaction after full use of the plan and included deliverables

How to Request Support:

Email us at team@getmills.com with your order details and a brief explanation of the issue. We’ll respond within 1–2 business days.